This is the first in a serious of posts on different aspects of Project Management. This installment reprises an article on the subject change management that I wrote for CMS Watch in 2002 which I think remains valid today:
“The introduction of new systems technologies is usually disruptive to the status quo in companies and workgroups. This is especially important to consider when planning Information Management solutions (known variously as Asset Management, Content Management Document Management, Knowledge Management, or Rights Management), which by their nature can change long-established business processes.
Anticipating and accommodating change proactively, rather than reactively, is the most effective course of action. Project managers responsible for planning and implementing these systems should make sure to build an effective change management process into the project plan from the beginning.
Nevertheless, the practice of change management remains something of a mystery, especially for technical project managers. So let’s answer seven key change-management questions that can get you on the right track.” Article continues here…